We redesigned the NGENIX Multidesk client portal, which interface was based on user experience analysis. Cloud management tools have become simpler and more convenient.
Multidesk
NGENIX asked us to develop the frontend of their multidesk portals.
We delivered a wide range of services: we analyzed the UX, created the UI and UX and developed desktop, tablet and mobile versions.
Duration: November 2018 – Ongoing
NGENIX cloud platform is a geographically distributed server platform located at traffic exchange points and in networks of Russian operators. It works as a high-performance front-end that protects customers' web resources.
Analytics
and project goals
and project goals
The management of the service came up with the idea to divide one multidesk service into 3 portals (for customers, administrators and managers).
1
All portals contain huge amount of tables, diagrams, graphics and forms, which should be correctly displayed on all kinds of devices.
The service was supposed to be convenient, understandable and simple for all kinds of users. The user interface was supposed to be modular and easily editable.
2
3
How we work
1
Discussing Ideas
At this stage, we communicate with customers by e-mail and instant messengers to clarify the tasks which the final product is to solve.
2
Development Process
Our managers are always ready to answer your questions. You can call us 24/7. Also, you can visit our office for a personal consultation.
3
Testing
We approach each client individually, which allows us to successfully solve any problems at all levels.
4
Start-up and Feedback
Client's feedback is one of the most important and propelling parts of our work. Due to this, we get perfect results.
Design with Figma App
We draw all the design layouts on the Figma application. This makes the process accurate and streamlined.
Simple and intuitive interface
We created navigation through all 3 systems (statistics, user profile, services and configurations) and inside each system. As a result, users can easily define where they are now.
We added visualization for the "Monitoring" section. Now users can monitor data on usable interactive graphics.
Graphics visualization
Data visualization
Most parts of the Ngenix Multidesk client portal are forms and tables, so we made them more convinient. The interface has become airy and has a definite visual hierarchy now. Forms are grouped now, so users can easily find information. We have reduced the amount of noise by removing extra elements and adding negative space to the interface.
We worked on the notification system: users have to confirm important actions upon a system's request.
Notification system
100% Adaptive design
Users can use service on their mobile phones and tablets. We made it convenient to use on any device.
Front-end
The first challenge was to reflect mistakes correctly. We implemented this in quite an unusual way – we made the validation on the front-end. Now, even if there are some problems (with the server, etc.), all the mistakes are noticeable immediately and users quickly receive notifications. In addition to this, we added language support.
One more challenge was to correctly display massive amounts of graphics, tables, forms and diagrams on all kinds of devices: desktops, tablets and mobile phones.
Our team ran into several challenges during this project.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
Creativity is to discover a question that has never been asked. If one brings up an idiosyncratic question, the answer he gives will necessarily be unique as well.
About NGENIX
Multidesk
In July 2019, Asynchron team took part in the development of the launch process of the NGENIX Multidesk client portal.
Multidesk is already in use by customers, including Internet companies, corporations and government agencies.
Asynchron has received positive feedback from NGENIX and their customers.
Multidesk is already in use by customers, including Internet companies, corporations and government agencies.
Asynchron has received positive feedback from NGENIX and their customers.
Our Team's Contribution
1. New interface in Multidesk
2. Updated design of the Developer Support Center for engineers
3. Updated cloud management tools
4. New integrated services
5. New monitoring and statistics system that allows you to evaluate the effectiveness of services in real time.
1. New interface in Multidesk
2. Updated design of the Developer Support Center for engineers
3. Updated cloud management tools
4. New integrated services
5. New monitoring and statistics system that allows you to evaluate the effectiveness of services in real time.
“
We are highly satisfied with our collaboration. The Asynchron team is able to keep up with our team's pace.
From project management perspective, they are quite well structured. It's easy to see who is dealing with business issues and who is dealing with technical issues. They have been responsive, efficient, and easy to contact. They quickly address and resolve any issues that come up.
Asynchron's team shows a genuine interest in business goals and collaborates seamlessly with in-house developers. Their technical expertise, structured workflow, and fluid communication continue to impress.
From project management perspective, they are quite well structured. It's easy to see who is dealing with business issues and who is dealing with technical issues. They have been responsive, efficient, and easy to contact. They quickly address and resolve any issues that come up.
Asynchron's team shows a genuine interest in business goals and collaborates seamlessly with in-house developers. Their technical expertise, structured workflow, and fluid communication continue to impress.
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